At Xcare, we understand that support is essential to success when it comes to integrating any new software or functionality within your clinic. For this reason, we have created a multi level support system to ensure clinics get the help they need, when they need it.

We offer support through 3 different avenues:

• Live Support – We know that when you are experiencing an issue or need help to answer a question, you want to deal with a real person. Because of this, we have a support team waiting and ready to assist you with all of your Xcare related questions. Our support team is available throughout the day via phone, email and live chat. No matter which option you choose, a representative from our team will be in touch with you quickly to help resolve your issue. You can rest assured that our team is here to ensure you are able to get the most out of your Xcare subscription.

• Online Support Portal – Once you become an Xcare customer, you will receive exclusive access to our online help portal. This support site has a ton of content that answers commonly asked questions and provides step by step instructions on how to utilize the features within our platform. We’ve made our support portal very simple to find what you’re looking for, allowing you to get the answer you need within minutes.

• Community Based Support – Within our support portal, we have members of our community that are advanced with utilizing the Xcare platform on a day-to-day basis. They provide tips and helpful information when it comes to understanding and integrating all of the features within your practice.

As soon as you become an Xcare customer, our team will walk you through the onboarding process step by step to make sure your entire team feels comfortable with the platform. From there, we’ll always be available to support your needs in a variety of ways. The best part is that our onboarding is 100% free of charge and there are no extra charges for ongoing support.

If you are interested in booking a demo with our team to see exactly how Xcare can help your clinic engage and maintain patients, schedule yours here.